SHIPPING & WARRANTY

SHIPPING TERMS & CONDITIONS

Local (Singapore Only)

Normal 1-2 Working Days - Free Delivery

Express Next Working Day - SGD $15 Surcharge

Overseas (Brunei, Hong Kong SAR, Malaysia, United Arab & Philippines)

Purchases SGD $1,500 (or equivalent) and above - Free Overseas Shipping

Purchases below SGD $1,500 (or equivalent) - SGD $100 Surcharge

IMPORTANT NOTE: Total price charged in your purchase does not include your country's local import duties, Goods and Services Tax (GST) or any form of taxes charged by your local authorities. Customers will be responsible for any of these extra cost levied. Our company will reserve the right to claim any extra freight charges incurred from the customer, if the item(s) is returned by our shipping agent.

 

PRODUCT WARRANTY

NAD: 2 Years Limited Warranty

PSB Speakers: *2 Years Limited Warranty

*Except for AM3 & AM5 Models (1 Year)

Bluesound: 1 Year Limited Warranty

 

WARRANTY TERMS & CONDITIONS

1. This Warranty is applicable for products that are bought in Singapore and from this Online Store only.

2. This Warranty of this product is guaranteed against manufacturing defects from the date of purchase, proof of purchase date is required.

3. This Warranty is only applicable to the original purchaser and shall not be transferable, negotiable or assignable to any third party.

4. This limited warranty shall not be valid in the following situations.

  • The product is found to have been tampered, modified, serial number defaced, removed or repaired by an unauthorised person.
  • Malfunctions or damages resulting from natural disasters, fire, civil unrest and/or accidents.
  • Defects from using wrong electrical supply, misuse or consequential damage by negligence and abuse.
  • Usage not in accordance with instructions in the Owner's Manual.
  • Normal wear and tear.

5. This warranty shall be subject to the following limitations and exclusions.

  • The Buyer shall be fully responsible for the due delivery to us of the equipment for any work which shall need to be done pursuant to this warranty and for the subsequent collection thereof the equipment after the said work has been done.
  • This warranty does not include transport or handling charges incurred in the transportation of the equipment to and from the Service Centre.
  • Our decision on all questions relating to complains as to defects either of workmanship of materials shall be conclusive and the buyer shall agree to abide by such a decision. Any equipment or defective part which has been replaced shall become our property.
  • The buyer waives all or any claims to compensation monetary otherwise which may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which we in our absolute discretion deem fit to offer.

6. The following items/ accessories as specified below shall not be within the scope and purview of this warranty.

  • Remote control unit, cables/ cord assembly, antennae, batteries, adaptors, battery pack, external parts and extruded parts such as cabinets, front panel, casing, cover, phono cartridge, stylus, lid and levers, plugs, sockets, control knobs/ buttons, etc. 

7. Request for warranty services within the warranty period must be accompanied with a proof of purchase from our authorised dealers or by us.

 

RETURN / EXCHANGE POLICY

For Damaged or Incorrect Items Delivered only.

  • Returns are only allowed for damaged terms due to manufacturing or incorrect item delivered, we will exchange you with a new or correct set.
  • Inform us within 7 calendar days from the date you receive it.
  • Items’ value shall not be remarkably decreased due to your usage or consumption.
  • The original receipt (or gift receipt) and original packaging must be presented upon return.
  • Ensure that the item(s) you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • Exchanges are subjected to stock availability.
  • For price differences, a top-up in amount will be requested or refund will be processed, where applicable.

Please feel free to contact us at +(65) 6748 3137 or +(65) 6295 1233 for any enquiries regarding shipping, product warranty and exchanges matters.

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OUR BRANDS

Bluesound

Our Story

Bluesound was launched in 2013, making it over 10 years old in the audio industry. Founded by the same team behind NAD and PSB Speakers, with an epic focus on providing high-resolution, wireless high-fidelity audio that appeals to both audiophiles and music lovers.

Since its launch, Bluesound has quickly gained recognition for its innovation and exceptional sound quality.

Our Brand

With Bluesound, you can enjoy high-quality music in every room. The system runs on BluOS, which supports 24-bit/192kHz High-Res Audio—even when multiple speakers are playing at once. Stream your favorite tunes from Spotify, Tidal, Qobuz, Deezer, and more. Plus, you can link up to 64 speakers to fill your home with amazing sound. It connects to your Wi-Fi and is super easy to control using the BluOS Controller app, available on iOS, Android, Kindle, and desktop.

NAD

Making History

Since 1972, NAD has been at the forefront of high-quality audio, making cutting-edge amplifiers accessible to music lovers everywhere. NAD took form when a large group of audio-industry importers in Europe, all music lovers, set out to develop products that cut through the industry hype.

With their "music first" approach, NAD creates gear that honestly reproduce the recording artist’s performance and the producer’s vision, without the fuss and pomp that hi-fi brands are often known for. 


Today

Over 50 years of refining this simple philosophy has helped NAD break down the barriers of tech, culture, and cost, making great sound possible for more people. Today, they’re known as one of the most respected names in audio, with countless awards and rave reviews from the toughest critics in the industry.

PSB Speakers

Inspired by Nature: The Canadian Sound

PSB Speakers is a true Canadian success story. Our loudspeakers and high performance headphones have earned an international reputation as one of the most accurate, natural, and balanced reproducers of musical sound you can buy.

Led by world-renowned acoustics designer and PSB Founder, Paul Barton, the PSB team designs, develops and markets speakers for its loyal worldwide market of hi-fi speaker enthusiasts who appreciate their exceptional sound quality and value.

Sound Meets Science

What sets PSB apart is their dedication to research and innovation. For decades, Paul Barton and his team have been designing, developing, and testing speakers with the help of cutting-edge facilities at the National Research Centre in Ottawa, Canada.

This rigorous approach has allowed PSB to produce speakers that are not only technically advanced but also incredibly balanced and true to the original music.

Our Philosophy

For over 50 years, PSB Speakers has built a reputation for high performance and great value, making top-tier audio accessible to everyone, from everyday listeners to serious audiophiles.