Terms of use

All content on this Internet site (www.lenbrook.com.sg) is owned or controlled by Lenbrook Asia Pte Ltd (Singapore Company Registration Number 199302257R), ("Lenbrook Asia"). Lenbrook Asia provides access to and use of our Website subject to the following Terms of Use.

1. Use of this Website constitutes your acceptance of these Terms of Use

Lenbrook Asia reserves the right to add to or change these Terms of Use at any time by posting changes on-line and it is your responsibility to refer to and comply with these Terms of Use on accessing the site.

2. Orders

Singapore Sales Only

We accept orders from billing addresses within Singapore only. We will not ship products purchased at Lenbrook Asia Online Store Singapore to an address outside of Singapore. For assistance on overseas orders, please kindly contact us at admin@lenbrook.com.sg.

Order Confirmation

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation does not signify our acceptance of your order, nor constitute confirmation of our offer to sell; it simply confirms that we have received your order.

Lenbrook Asia Online Store Singapore may, in its sole discretion, refuse or cancel any order and limit order quantity for any reason, at any time, even after receiving your order. We may require additional qualifying information prior to accepting or processing any order. If we cancel your order after you have already been billed, we will refund the billed amount in full. In the event that Lenbrook Asia Online Store Singapore chooses to withdraw from an order placed by the customer for which, the customer has been charged the cost for the product, we shall refund the paid amount in full, with no liability for any extra amount under any circumstances.

Possible reasons of withdrawal of an order from Lenbrook Asia Online Store Singapore include – discontinuation of models, unavailable stocks, products published on the site with any error, alternative product suggested by us rejected by customer.

Cancellation of Orders

If you file for an Order Cancellation within 12 hours of placing your order, we will process a full refund. A refund will be processed within 14 working days in the original payment form; if you paid by credit or debit card, refunds will be made to the same card. Kindly contact the card-issuing bank with questions about when the credit will be posted to your account.

In the case of items ordered with your Gift Card, we will offer you a Store Gift Card equal to the purchase price of the gift.

Pre-Orders

Full payment is required for all orders including pre-orders. You will be contacted by phone once your pre-ordered product is ready for delivery. Should there be any delay, we will notify you via email. In a case where we cannot deliver any a pre-ordered product, we will offer you a full refund. Please refer to “Refunds” for more information.

Sales To End Users Only

We sell and ship products to end customers only. You may not purchase our products for resale, and we reserve the right to refuse your order if we suspect you are doing so. Lenbrook Asia Online Store Singapore may, in its sole discretion, refuse or cancel any order and limit order quantity for any reason, at any time, even after receiving your order. If we cancel your order after you have already been billed, we will refund the billed amount in full by your original payment method.

3. Pricing

Prices shown on the Site are in Singapore Dollars (SGD).

All prices are inclusive of Goods and Services Tax (GST).

Lenbrook Asia Online Store Singapore reserves the right to change prices for products displayed on our online store at any time, and to correct pricing errors that may inadvertently occur.

Prices stated in product reviews are based on origin of source and may not be in local (SGD) currency. 

Some products utilize third-party services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected third-party service provider.

4. Payment

Payment Method

We accept Paypal, Visa and MasterCard, among others. For Debit Cards, please check with your credit card issuing bank if your card has its e-shopping function enabled.

Payment Security

The security of Lenbrook Asia Online Store Singapore is closely monitored to prevent any unauthorised disclosure of your personal information. The Lenbrook Asia Online Store Singapore uses payment gateway services that use industry standard anti-fraud risk models, industry recognised Card Security Code requirements to prevent credit card fraud, and extensive use of data encryption. 

5. Gift Cards

Gift Cards must only be redeemed at Lenbrook Online Store Singapore (www.lenbrook.com.sg) and Lenbrook Showroom SG (Shaw Towers). Gift Cards may not be redeemed for cash, at any other dealers or distributors. Lenbrook Asia is not responsible for any lost or stolen Gift Cards or use without your permission. Gift Cards can be redeemed by anyone and are not for resale.

Additional payment will be required if the purchase price of your product exceeds the value of the Gift Card.

To check the available balance on your Gift Card by contacting our Customer Service at enquiry@lenbrook.com.sg or +65 6748 3137.

6. Delivery

Please refer to Delivery.

7. Returns and Exchanges

Please refer to Returns.

8. Limitations on Copying and Use

In accessing the Lenbrook Asia Website you agree to access the contents solely for: a) journalistic use, b) authorized distributor or dealer use, or c) your own personal/educational, non-commercial use. As such, Lenbrook Asia hereby grants you a non-exclusive and non-transferable license to view and print documents and web pages located on the Lenbrook Asia Website for non-commercial use only. The information and content on the Lenbrook Asia Website shall not be used for any other purpose. The images, logos, documents and web pages on the Lenbrook Asia Website may not be reproduced, republished, retransmitted, sold, modified or exploited in any way without the prior written permission of Lenbrook Asia. In consideration of this grant of license, you agree that any printed copy of these documents and Web pages shall retain, without modification, all copyright, trademark and other proprietary notices contained thereon.

9. Disclaimer of Liability

Lenbrook Asia endeavors to keep the information on this site accurate and up-to-date. The Lenbrook Asia Website contains general information and may include errors, omissions, inaccuracies and typographical errors. Lenbrook Asia assumes no liability or responsibility for any such errors, omissions or inaccuracies or any other limitation that may arise in the Lenbrook Asia Website. Lenbrook Asia does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on the Lenbrook Asia Website, nor does Lenbrook Asia warrant that use of this site will not be uninterrupted. Lenbrook Asia may make modifications and/or changes to the Lenbrook Asia Website at any time without notice.

THE LENBROOK ASIA WEBSITE IS PROVIDED "AS IS " AND "AS AVAILABLE" AND IS USED BY YOU STRICTLY AT YOUR SOLE RISK. LENBROOK ASIA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES AND SUBSIDIARIES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS OR ACCURACY OF THE INFORMATION CONTAINED ON THE LENBROOK ASIA WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION IS PROVIDED WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESSED OR IMPLIED. LENBROOK ASIA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES AND SUBSIDIARIES DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO SUCH INFORMATION, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AND ALL WARRANTIES AND CONDITIONS WHICH MAY BE IMPLIED BY STATUTE. IN NO EVENT SHALL LENBROOK ASIA BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY INFORMATION OBTAINED THROUGH THE LENBROOK ASIA WEBSITE OR THE USE OF SUCH INFORMATION.

10. Copyright, Patent and Trademark

All material published on or otherwise accessible through this Website is protected by copyright. The material, and the copyright in the material, are owned or controlled by Lenbrook Asia or its content suppliers.

The trademarks, logos, patents, technology, and services marks (collectively the "Trademarks") used on this Website are trademarks of Lenbrook Asia and others. Nothing on this site shall be construed as granting any license or right to use, or any interest in any Trademark. You may not use any Trademark displayed on this site without the prior written permission of Lenbrook Asia or the relevant owner of the Trademark. Any information contained in your communications, submissions or responses to the Lenbrook Asia Website or to Lenbrook Asia shall be deemed non-confidential and non-proprietary and may be used, reproduced, distributed and disclosed by Lenbrook Asia for any purpose without restriction, permission or compensation.

11. Links and References

The Lenbrook Asia Website may refer to other individuals, companies, entities, organizations, products or services and such references do not and shall not imply any endorsement or recommendation of such individuals, companies, entities or organizations or their products or services by Lenbrook Asia. The Lenbrook Asia Website may contain links or other access or references (collectively the “Links”) to other Websites. These Links are supplied to you merely as a convenience and the inclusion of any Link to a third-party Website does not imply any approval or endorsement or recommendation of that third party or related information, products or services. You accept all risks, losses and damages as a result of your use of the foregoing referenced entities, products, services and Links. No hypertext links shall be created from any Website controlled by you or otherwise to this Website without the express prior written permission of Lenbrook Asia. Please contact us at enquiry@lenbrook.com.sg if you would like to link to this Website or would like to request a link to your Website.

12. Public Forums and User Submissions

Lenbrook Asia is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the Website). Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Lenbrook Asia. Lenbrook Asia reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

    • defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
    • publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
    • post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of Lenbook Asia’s and/or a third party’s computer system and/or network;
    • violate any copyright, trademark, other applicable Singapore or international laws or intellectual property rights of Lenbook Asia or any other third party;
    • submit contents containing marketing or promotional material which is intended to solicit business.

 

Visitors will need to register with the Website in order to use some of the services or features made available on this Website. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately either using the Website’s automated service, or via e-mail at admin@lenbrook.com.sg (Attention: ‘Marketing Department’).

13. Specific Use

You further agree not to use the Website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby INDEMNIFY Lenbrook Asia against any loss, liability, damage or expense of whatever nature which Lenbrook Asia or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the Website to send or post any such message or material.

14. Additional Terms

You agree to defend, indemnify and hold Lenbrook Asia and its related companies harmless from any and all liabilities, costs and expenses, including reasonable attorney’s fees, related to any violation of these Terms of Use by you or users of your account. The Lenbrook Asia site originates in Singapore. Lenbrook Asia’s products and services are offered internationally. Some products and services referred to on this site may not be available in all countries. Please contact Lenbrook Asia for information regarding the availability of the products and services in your area.

Lenbrook Asia does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Singapore). By accessing the website, you warrant and represent to Lenbrook Asia that you are legally entitled to do so and to make use of information made available via the website.

These Terms of Use constitute the entire agreement between Lenbrook Asia and you with respect to your use of this site and supersedes all prior understandings between you and Lenbrook Asia with respect to the Lenbrook Asia Website. Lenbrook Asia’s failure to insist upon or enforce strict performance of any provision of this agreement shall not be construed as a waiver of any provision or right. If any of the Terms of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of Singapore in respect of any disputes arising in connection with the Website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith. The parties have required that these Terms of Use and all related documents be drawn up in English.

If these Terms of Use are not acceptable in full, use of this Website must be terminated immediately.

15. Comments or Questions

If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at admin@lenbrook.com.sg (Attention: ‘eCommerce Department’).